Customer Experience Associate - Remote job Customer Service at Essence Journey
Nov 14, 2025
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2 views
Full time
Customer Service
UK
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Job Title : Customer Service
Job Type : Full time
Company : Essence Journey
Candidate Required Location : UK
We are seeking a highly organized and motivated Remote Customer Experience Associate to support our clients and internal teams. This role is ideal for a proactive professional who excels in communication, coordination, and problem-solving in a remote environment.
Key Responsibilities
- Serve as the main point of contact for clients via email, chat, and phone
- Assist with scheduling, follow-ups, and ensuring client needs are met promptly
- Maintain accurate records and document all client interactions
- Collaborate with internal teams to resolve issues and improve client satisfaction
- Monitor ongoing projects and provide updates to management
- Identify opportunities to streamline processes and enhance client experience
Requirements
- Must be 18 years of age or older
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Comfortable using digital tools and platforms for remote collaboration
- Ability to work independently and meet deadlines
- Previous experience in customer service, administration, or remote support is a plus but not required
Benefits
- Flexible remote work schedule
- Opportunities for professional growth and development
- Access to company resources and training programs
- Supportive and collaborative team environment
Equal Opportunity Statement
We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.
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