Senior Product Manager - Remote job Product at Refurbed

We’re looking for a (Senior) Product Manager to own and expand the customer and sellers’ experience on refurbed, through seamless delivery & returns. You’ll work cross-functionally with engineers, designers, analysts, customer service and our supply team (commercial & operations) to build scalable solutions that make selling and buying on refurbed effortless.

WHO YOU ARE:

• 5+ years of product management experience, with at least 2 years in a marketplace environment.
• A practiced product discovery skillset of research (e.g. customer interviews, customer visits) over solution exploration and iteration to validation and risk mitigation
• Track record of building successful B2B or partner-facing products.
• Ability to translate complex technical concepts (e.g. APIs, data integrations) into clear requirements, business and user value.
• Experience working closely with engineers and discussing technical trade-offs with confidence.
• Excellent communication and stakeholder management skills, with the ability to convey complex insights to non-technical stakeholders.
• A data-driven mindset with experience in defining and tracking product KPIs.
• Comfortable understanding data modeling, and writing or reviewing SQL.
• Passion for sustainability, marketplaces, and building great experiences for customers and partners.

WHAT YOU'LL DO:

• Own the product vision, strategy, and roadmap for your squad, including customer experience, seller-facing tools and service workflows.
• Drive discovery with customers and sellers to deeply understand their needs, workflows, and challenges. Identify, evaluate, and prioritize opportunities with tech leads and UX; estimate impact on seller outcomes and company metrics.
• Partner with engineers to build and define clear, versioned API requirements. Collaborate on developer experience (docs, sandbox), and improve reliability and performance.
• Use experiments and controlled rollouts to validate changes; maintain high standards for stability and security.
• Take a data-driven approach to measuring success, leverage AI tools, and use insights to iterate and de-risk decisions.
• Partner with a wide range of stakeholders, particularly our Supply department, and act as the delivery experience expert within the organization, balancing business impact with customer and seller satisfaction. This requires excellent communication, empathy, and the ability to align different priorities toward shared goals.