Customer Care Advisor - Remote job Customer Service at AccorHotel

For over 30 years, we've proudly called Moncton home, earning our reputation as an employer of choice and a pillar of the community. At Accor, we don’t just provide customer service — we create unforgettable luxury experiences with heart.
Step into a role where every day brings growth, connection, and impact. Our welcoming culture celebrates diversity, fosters meaningful relationships, and champions responsible hospitality. We’re redefining what service means by honoring every guest’s story and every team member’s contribution.
Be part of a team that’s pioneering change, embracing innovation, and building a future where care and excellence go hand in hand.

Discover your potential. Make a difference. Make your mark with Accor Global Reservation Centre, Moncton.

Customer Care Advisor

Are you passionate about luxury customer care, maintaining guest loyalty, solving problems, and delivering exceptional service? Are you energized by learning new technologies and processes in a fast-paced, supportive environment?

If so, we invite you to become a part of our dynamic team of Customer Care Advisors at Accor’s Global Reservation Centre. In this role, you’ll be the voice ensuring seamless guest experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide.

Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference.

Start your journey with Accor, where care meets opportunity.

What’s in it for you?

• $21.13 hourly, which includes a $1.50 hourly premium for French language skills
• $19.63 hourly for English only
• 4 weeks paid vacation; 13 paid statutory holidays annually and fully paid training
• Comprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
• Can be Home Based, Centre based or Hybrid, the choice is yours!
• Annual Wellness Subsidy of $300
• Visit our luxury properties around the world at discounted rates
• Ongoing training and learning to continuously grow your expertise

What you will be doing:

Reporting to the Team Leader, Customer Care

• Respond to emails and calls from our guests, colleagues, and hotels in an unscripted environment.
• Assess each situation using good judgement, gather information, make sound decisions, and respond with your creative solutions
• Share insight and feedback received through interactions with our members
• Maintain accurate records using various software programs

Your experience and skills include:

• Professional level fluency in English is required.
• Professional-level fluency in French is an asset.
• Excellent communication skills with the ability to write and speak to guests professionally.
• Education and/or experience in customer service, hospitality, or tourism.
• Seasoned and experienced in handling a range of customer issues and requests.
• Creative problem-solving and decision-making skills, proactive and a strong team player.
• Computer proficiency with an excellent knowledge of Microsoft Office and Internet browsers
• Ability to navigate multiple computer programs simultaneously while conversing with guests.
• An exemplary positive attitude and a passion for offering unparalleled customer service.

Location and Availability information:

• Must be currently legally entitled to work full time in Canada
• This is full-time, permanent, career position, we are not currently hiring for part-time schedules, and we do not offer temporary positions for students during school breaks
• Must be residing in and intending to work from NB, NS or PEI
• Must be able to commit to 4 weeks of on-site training at our Centre in Moncton, accommodation and travel provided for qualified colleagues.
• You must be able to commit to a variety of shifts, including evenings, weekends, and holidays. Schedule is fixed following training.
• For Remote or Hybrid, you must have a direct connection to high-speed internet (not wireless or satellite) and a suitable home office workspace.

Your team and working environment:

The Customer Care ‘CUCA’ team is comprised of dedicated experts, specializing in delivering unparalleled luxury service and ensuring a seamless guest experience for our valued members. We cultivate a collaborative and dynamic work environment that empowers our team to consistently achieve excellence.

Why Accor Global Reservation Centre?

Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Apply at: careers.Accor.com  

Keyword: Moncton

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Hospitality is a work of heart!