Loop Recorder Device Specialist - Remote job All others at PaceMate™

Primary Location: All U.S. Locations (remote)

JOB SUMMARY
The PaceMate Implantable Loop Recorder Device Specialist is responsible for remotely monitoring patients with implantable loop recorder devices utilizing the Company proprietary software. The ILR Specialist utilizes knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient’s ILR, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by the Company’s best practice standards. This unique role will also work closely with the Product team to streamline ILR workflow and management within the software.  

PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.

Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 

PaceMate offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.

ESSENTIAL FUNCTIONS

• Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic review, and overall analysis through remote monitoring on our proprietary software platform.
• Recognize abnormal function and programming of loop recorders and recommend strategies to address and correct issues.
• Communicate with clinical team and providers regarding ILR function and diagnostic data through accurate, professional, and standardized documentation.
• Collaborate with product team to develop business requirements for loop recorder management.
• Adhere to scheduling protocols for remote monitoring per best practice and the Company guidelines.
• Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocols.
• Maintain appropriate levels of current knowledge and the ability to interpret, comprehend and apply departmental policies.
• Analyze, access, input and retrieve data.
• Report pertinent information and assist with tasks to support department operations.
• Maintain basic knowledge of PaceMate products and services.
• Assist in ensuring consistency in practices and PaceMate Mission, Vision, and Customer Service standards are met.
• Adhere to the Code of Conduct and all Company Policies and Procedures.
• Support and contribute to the Company’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.

• Undergraduate degree Biomedical Engineering, or a related field preferred, or an equivalent combination of education and experience. 
• Three or more years of experience in Cardiac Rhythm Management industry required.
• Minimum of two years of recent ILR management experience; INQ preferred.
• Demonstrated strong analytical, planning, organization, and time management skills.
• Effective verbal and written communication skills required.
• The ability to work autonomously and within a team is necessary

REQUIRED EQUIPMENT
Must have stable, reliable internet access
REPORTING RELATIONSHIPS
Supervised by: Specialty Clinical Manager
Supervises: None
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE™. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.