Workday Benefits Post Production Consultant - Remote job Customer Service at TopBloc

Role Description

We are looking for a Consultant II, Senior, Principal or Managing Workday Benefits Post Production Consultant (experience level will determine job title) who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

• Work directly with clients to deliver high-quality Workday Benefits solutions across multiple industries to meet, enhance and optimize the client’s business needs
• Work directly with clients, solving Workday Benefits issues as they arise
• Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization
• Assist with internal initiatives, as assigned, designed to improve the team, department or company
• Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level)
• Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level)

Qualifications

• Workday Benefits Certification
• 1+ years Workday Benefits post-production support experience with a Workday partner, for customers of all sizes
• Knowledge in Benefits groups, plans, coverage levels, eligibility, business processes, open enrollment, Enrollment Data Conversion and the Affordable Care Act
• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel
• Passion for exceptional customer service and customer collaboration
• Ability to prioritize and manage multiple client requests and/or tickets to meet customer deliverables
• Strong communication skills, both written and oral
• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
• Good problem solver with ability to consider alternative and diverse perspectives

Requirements

• Prolonged periods of sitting at a desk and working on a computer

Benefits

• Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses
• Health, Dental, Vision, Disability, and Basic Life Insurance coverage
• Additional voluntary life insurance available
• Paid Parental Leave & Pregnancy Related Medical Leave
• Generous paid sick leave
• Unlimited PTO
• Monthly wellness/gym subsidy
• Monthly phone subsidy
• 401 (k) and ROTH retirement savings plan with matching
• Employee Assistance Program
• Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings